EU Accuses Shein of Deceiving Customers With Fake Discounts

The EU also asked for more information from Shein on how it’s complying with laws against misleading product rankings, reviews, and ratings. Shein now has a month, until June 26, to respond to the investigation findings and show how it would address the problems, per the statement. Ozwald Boateng's four decades of experience was on show at the fashion world's biggest event. The action follows a sweeping investigation led by the European Commission in coordination with national regulators in Belgium, France, Ireland, and the Netherlands, according to Reuters. Contrary is registered with the Securities and Exchange Commission as an investment adviser under the Investment Advisers Act of 1940. The registration of Contrary in no way implies a certain level of skill or expertise or that the SEC has endorsed Contrary.

It was the most downloaded shopping app in 2022 and is the most followed fashion retailer on TikTok. The company employs the help of a large number of celebrities, influencers, and users who share their SHEIN purchases on social media, using hashtags like #SHEINHaul, which boasted 13.7 billion video views on TikTok alone as of November 2023. Much like SHEIN, TikTok has faced significant pressure over its ties with China, with some lawmakers seeking to ban the app outright in the US. ByteDance is a private company and was valued at $231 billion via secondary market sales as of November 2023. Backed by marketing campaigns and internal management software that analyzes consumer behavior in real-time, SHEIN “algorithmically” feeds products to users, adding up to 10K individual items and styles to its platform every day. In contrast, traditional retailers rely on seasonal collections and markdowns to clear inventory, Shein adopts a fast fashion model, continuously refreshing its product offerings with new arrivals and limited-time promotions.

In terms of materials, Shein sources fabrics and materials from a network of suppliers to create its diverse range of products. These suppliers are mainly based in the Guangzhou region in China, particularly Nancun Town in Guangzhou, where Shein’s first cluster of suppliers was located. Guangzhou is so important for Shein that the company headquarters are also based there. In addition to its digital presence, Shein also hosts pop-up events and collaborations with influencers and celebrities to further amplify its brand reach and engagement.

  • Having received criticism from journalists and advocacy groups for years, SHEIN has developed a significant image problem.
  • In its official statement, the European Commission noted that these practices breach essential consumer rights related to transparency and fair dealing.
  • If it fails to do so, it could face fines based on its annual turnover within EU member states, as per Reuters.
  • Shein X has partnered with people like artist Donna Adi, Nigerian fashion designer Ngozika Okeke, and SHEIN x 100K challenge winner Sashagai (Sasha) Ruddock.

Factors such as fabric quality, construction techniques, and care instructions can influence the durability of Shein’s products. While budget-conscious shoppers appreciate the brand’s affordability and frequent discounts, others may question the sustainability and ethical implications of such low prices. By harnessing the power of the C2M model, Shein maintains a competitive edge in the fast-paced fashion industry, delivering trend-right products to its global audience with unparalleled speed and efficiency.

Shein can be good quality for the price but they are generally not high quality pieces. types of dojis Most of what I've ordered is similar in quality to what you'd get at stores like Forever21. Other countries and specific markets may have customer service numbers if it is mandated by the regional government.

Before you consider adding another fitted mini skirt or crop top to your Shein cart, you should know a few things. The EU said on Monday its ongoing investigation from the EU's consumer rights enforcer found "a broad range of practices with which consumers are confronted while shopping on Shein and that are in breach of EU law". SHEIN has sought to improve its brand image through public relations initiatives like EvoluSHEIN and SHEIN X, but critics have been largely unmoved by these efforts.

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It's marketplace products soon took a turn in direction, changing into more of what Shein is today by selling cosmetics, shoes, purses, jewellery, and general fashionwear for both men and women. In what author and Chinese technology expert Matthew Brennan has branded "real-time retail", smaller companies along its supply chain are fed information from its in-house tools on what's trending or how well certain products are performing. In January 2021, after repeatedly being accused of ripping off independent designers, Shein launched Shein X, a program intended to "inspire and support young designers to chase their dreams," according to the company's website. Since then, the program has worked with around 1,500 designers and artists from all across the world, according to PR Newswire. Specifically, Shein helps its Shein X designers with manufacturing, marketing, and sales while allowing them ownership over their designs and a piece of their line's profit. In October 2021, CBC Marketplace conducted an investigation to identify potentially toxic chemicals in products from fast-fashion brands like Shein, Zaful, and AliExpress.

To evaluate the quality of Shein’s products, we would require a multifaceted examination of various factors, including materials, craftsmanship, and durability. While Shein offers a wide range of stylish and affordable fashion items, consumers’ perceptions of product quality vary. Shein boasts an extensive and diverse product range that caters to fashion enthusiasts of all ages and tastes. From trendy apparel to stylish accessories and chic home decor items, Shein offers something for everyone.

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One attempt in particular, a 2023 factory tour for a select group of influencers, faced intense social media backlash. These ongoing public relations issues create uncertainty as to whether the company can maintain its grip on a customer segment that is increasingly conscious of ethical issues in fashion. Having received criticism from journalists and advocacy groups for years, SHEIN has developed a significant image problem. The company’s climate footprint has been the target of particularly intense backlash, with its high-volume production model generating an estimated 6.3 million tons of carbon dioxide each year. SHEIN’s treatment of workers has been similarly controversial – multiple investigations have found that the company's factory conditions are unsafe and fail to meet global labor standards. A February 2023 survey found that over 70% of customers were willing to pay more for sustainably produced goods.

  • Online fast fashion retailer Shein apologized and removed a phone case from its website Saturday that depicted a design of a handcuffed Black person being outlined in chalk.
  • In September 2021, Shein updated its website to include a "Supply Chain Transparency Statement" and a code of conduct that its suppliers and manufacturers must agree to.
  • For comparison, comparable public stocks Inditex and H&M trade at similar multiples of 1.3-3x.
  • Whether customers are looking for basics to layer or statement pieces to make a statement, Shein’s top collection offers endless options.

While SHEIN capitalized on consumers prioritizing shopping convenience through the COVID-19 pandemic, these preferences are yet to prove themselves permanent. Discretionary spending slowed in 2022 and 2023, causing many of SHEIN’s penny-pinching customers to pull back on buying items. Consumers are prioritizing clothing quality more than ever before and the secondhand market grew 24% in 2022 alone (3x faster than the global apparel market). There is evidence to suggest that online shopping trends established during the COVID-19 pandemic are not entirely durable, with a September 2022 report finding 66% of consumers prefer a hybrid shopping approach including a strong in-store component. As part of its push to become a more fully-featured marketplace, SHEIN also sells products from third-party brands and designers, appealing to customers with an interest in major labels. In that capacity, the company is targeting a wide range of merchants — from smaller sellers like Cape Robbin to global giants like Skechers and Lenovo and high-end fashion labels like Paul Smith and Stuart Weitzman.

At the just2trade broker review moment, Shein looks well-positioned to continue its trajectory of growth and expansion in the fashion e-commerce market. The brand’s strong digital presence, agile business model, and focus on customer-centricity provide a solid foundation for future success. Shein utilises a direct-to-consumer (DTC) model, which eliminates the need for intermediaries and retail markups. By bypassing traditional distribution channels, Shein can offer its products at extremely low price points while maintaining profit margins.

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SHEIN raised $2 billion at a $66 billion valuation in May 2023, bringing its total funding to $4.1 billion. The company’s cap table includes investors like Sequoia Capital China, General Atlantic, and Tiger Global. While still one of the world’s most valuable private companies, SHEIN has seen its valuation reduced by a third since its previous raise in April 2022, when it was valued at $100 billion. buffettology SHEIN’s sliding valuation comes amid fading investor interest and significant macroeconomic headwinds. Compared to $12.6 billion in capital poured into the ecommerce space in 2021, 2022 saw just $8.8 billion.

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Till date – Shein disputes this account of Nanjing Dianwei IT company and what Chris Xu did between 2008 to 2011. Since then, Shein has been rapidly expanding globally by leveraging its core C2M business model along with influencer marketing capabilities. The Chinese brand insists that its method of producing clothes in small batches is more efficient and that little goes to waste.

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Assuming the May 2023 valuation of $66 billion and SHEIN’s internally projected 2023 revenue of approximately $33 billion, this would put the company at a 2x revenue multiple for that year. For comparison, comparable public stocks Inditex and H&M trade at similar multiples of 1.3-3x. The company has maintained momentum in the years since, recording a reported $16 billion and $22.7 billion in revenue in 2021 and 2022, respectively. SHEIN has also achieved profitability, earning a reported $800 million in net income in 2022. However, the profit margin of 3.5% it achieved was narrow — significantly lower than the 11% margin of Inditex, which owns competitor Zara. The company’s leadership said in a 2023 investor presentation that it expects revenue will reach $58.5 billion in 2025.

Shein’s sales growth has since slowed, and analysts say its low-margin, high-volume model is becoming more difficult to sustain amid tariff hikes and regulatory scrutiny from both the US and EU. Earlier this year, the European Commission also warned Shein and its rival Temu about the sale of unsafe and potentially dangerous products, according to Reuters. If it fails to do so, it could face fines based on its annual turnover within EU member states, as per Reuters. “There are many allegations of SHEIN's labour practices suggesting the brand is likely to be contracting with manufacturers that may be grossly exploiting, overworking, and underpaying their garment workers,” Hardiman says.

According to a 2021 report by Reuters, Australia requires companies that make over $100 million AUD annually to submit a "modern slavery statement" to the Australian Border Force (ABF) every year. They claimed that Shein had not submitted this required statement by the time of publishing. Student Jess Gavin, 21, certainly used to shop at Shein, getting the bug during the pandemic when online fashion shopping was a fun way to pass the time. There are worries about the environmental impact of mass producing low-cost clothes, and the waste it creates.

The company claims to be working to ensure safe working conditions and fair wages for factory workers and to promote diversity and inclusion within its supply chain. Shein ships every product to its customers in the US by air, and there is a reason for flying each product. Shein takes advantage of the “de minimis provision” of the Tariff Act of 1930, specifically under section 321 – this allows Shein to import packages to the US as long as the value of the packages is under $800. When it comes to reducing environmental impact, Shein takes one step forward and ten steps backward. When compared to competitors, Shein’s pricing is usually the lowest and for similar product type – sometimes the difference in pricing is enormous.

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